Last updated: January 2026
Western Sydney Specialists (also known as Western Sydney Gastro) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal and health information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Shared Entity Statement
Western Sydney Specialists and Western Sydney Gastro are the same entity and operate as one practice. Any reference to "Western Sydney Specialists," "Western Sydney Gastro," "we," "us," or "our" throughout this Privacy Policy refers to both names collectively. This Privacy Policy applies equally to all services, communications, and operations conducted under either name.
1. Age Requirement
This website and our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If you are under 18 years of age, a parent or legal guardian must provide consent for the collection and use of your personal information. If we become aware that we have collected personal information from a person under 18 without appropriate consent, we will take reasonable steps to delete that information.
2. Information We Collect
We may collect the following types of personal and health information:
- Full name, date of birth, address, phone number, and email address
- Medicare number, private health insurance details, and DVA/concession card details
- Medical history, referral letters, and clinical notes
- Pathology results, imaging reports, and specialist correspondence
- Medication history, allergy information, and treatment records
- Billing and payment information
- Information collected through this website, such as enquiry form submissions
3. How We Collect Information
We collect personal information directly from you or your authorised representative during consultations, appointments, or via phone, email, fax, or this website. We may also receive information from referring doctors, hospitals, pathology and imaging providers, other healthcare professionals involved in your care, and Medicare or private health insurers.
4. Why We Collect Information
We collect and use your personal and health information to:
- Provide specialist medical care, diagnosis, and treatment
- Manage appointments, referrals, and follow-up care
- Communicate with your referring doctor and other treating practitioners
- Process Medicare claims, private health insurance, and billing
- Meet our legal and regulatory obligations
- Improve the quality and safety of our services
- Respond to enquiries submitted through this website
5. How We Store and Protect Information
Your personal and health information is stored securely in electronic medical record systems and, where applicable, in physical files within our practice. We implement reasonable security measures to protect your information from unauthorised access, loss, misuse, or disclosure.
Access to patient records is restricted to authorised practitioners and staff members who require access for the purpose of providing your care or managing practice operations.
6. Disclosure of Information
We may share your personal or health information with:
- Your referring general practitioner or specialist
- Other healthcare providers involved in your treatment (e.g., hospitals, anaesthetists, pathology services)
- Medicare, the Department of Veterans' Affairs, or your private health insurer for billing purposes
- Accredited laboratories or diagnostic services
We will not disclose your personal information to third parties for marketing purposes. Information will only be shared where required for your care, with your consent, or as required by law.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal and health information we hold about you
- Request correction of any inaccurate, incomplete, or outdated information
- Withdraw consent for certain uses or disclosures of your information
- Make a complaint about how your information has been handled
To make a request or lodge a complaint, please contact our practice directly.
8. Website and Cookies
This website may use cookies or analytics tools to monitor website traffic and improve user experience. These tools may collect non-identifiable information such as browser type, pages visited, and time spent on the site. No personal health information is collected through this website's analytics.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
- Phone: (02) 8814 5755
- Email: reception@westernsydneygastro.com.au
- Address: Level 2, Suite 207, 10 Norbrik Drive, Bella Vista NSW 2153
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.